Send us a note below and we'll get back to you. Most replies arrive within 1–2 business days.
Sign in to the same Apple ID you used for the original purchase, open Us, tap All Packs in the floating dock, then tap Restore on the paywall. Your Pro library will unlock immediately.
Confirm you're signed in with the same Apple ID, then in Us tap All Packs → Restore. If still missing after 60 seconds, force-quit the app and reopen. If it's still wrong, use the form above with a screenshot of the paywall and we'll fix it.
Force-quit the app and reopen it. If the issue continues: 1) check that your iOS / iPadOS version is 18.0 or newer, 2) make sure you have a working internet connection, 3) try deleting and reinstalling the app. If none of that helps, send us a note using the form above.
Not yet. Us is designed for one shared phone — there are no accounts, and your history is stored locally on the device only. Cross-device sync may come later.
Tap the language pill in the top bar on Topics, or use the iOS / iPadOS system Language & Region settings. Us ships in English, Arabic (Palestinian dialect), and Korean.
Us is a one-time purchase — there are no subscriptions to cancel.
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Us purchase, and choose "Request a refund."
Us stores everything locally on your device — there is no account and no server-side data. Delete the app from your device and your data is gone. The privacy details are in our privacy policy.
Use the form above. We read everything.